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DFW's Trusted Leader in Home Security & Automation

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DFW's Trusted Leader in Home Security & Automation

ONIT Smart Home: Top Rated Security

For over a decade, ONIT Smart Home (formerly American Defense Systems) has rated at an A+ in customer service with the BBB. We are proud of our team’s continuous growth and service to our communities that has led us to be top ranking. This score recognizes our excellent customer service, competitive prices, cutting edge Smart Home technology, and professionalism for the evolving Smart Home industry.

 

Read more how we ranked this year:

 

 

 

The Better Business Bureau (BBB) rankings score businesses based upon their customer interactions and ability to resolve disputes. They rank businesses based on 7 criteria to help potential customers understand the quality of interaction they are likely to have with the business.

 

Here is what our customers are saying:

 

From June of 2020:

 

“The service staff is great. Chris our technician was just great. He made sure I understood how to work the system before he left. Chris didn't leave until I demonstrated that I could work the system.”

 

From May of 2020: 

 

ONIT installed our security system for our new home. The system is great, easy to use, and provides my fiance a sense of security when home alone.

 

From April of 2020

 

First of all, I am not actually a customer of ONIT, but I did have service with the company they took over (point security) - I called the other day trying to get some help with the equipment we currently have... Shelby answered...and I couldn't be more thankful for that!! She was fantastic and went out of her way to assist me even knowing I was not a customer of theirs nor was I trying to be. She took the time to figure out what equipment we have, what I need, how to find it, and even steered me in a place that was less expensive than them. She had a wonderful personality and attitude toward the whole bit and was more helpful than all the other places/people (4 home Depot locations, 2 Lowe's, etc) I had called prior to her. Customer service (good service) is not easy to find these days…

 

Want to share a review?

We are so pleased to be top rated by our customers, industry leaders, and the Better Business Bureau. We look forward to wowing everyone even more in the years to come. If you’d like to leave a review, visit us on Facebook or Google to share your thoughts. We read every review and will do our best to serve you and our communities moving forward! 

 

Thank you for choosing us, for over a decade, for all your Smart Home needs.